Summary VMware View Bootcamp – Troubleshooting VMware View

Today I watched the latest of the VMware View Bootcamp series as I did last year with the initial series this is a a summary of the key points of the presentation. I definitely recommend watching the entire video from the Bootcamp series for full details, very nice job. Today’s video released by VMware is called ‘Troubleshooting VMware View’.

Speaker – Matt Coppinger, Lead Architect, Global Center of Excellence

Learn how to troubleshoot VMware View™ from some of the best field trouble shooters

Identify the failure domain and determine issue root causes

The agenda reviewed by the speaker is this:

  • Common Issues
  • Identifying the Problem Domain
  • Domain 1 : Failure to communicate
  • Domain 2 : Desktop Not Available
  • Domain 3 : Broken Broker
  • Domain 4 : Why is my desktop so slow ?
  • Summary
  • Resources

One of the key takeaways from this video and one of the reasons I recommend it is the detailed information provider by the speaker on the specific log messages (for example in the Connection Broker logs)  to look for, what they mean and how to use them to determine what the issue maybe.

The speaker goes through in a good level of detail the various types of issues you may be presented with, what the common issues are and how to find the problem. The speaker refers to these areas as Domains, those discussed being ‘Failure to Communicate’, Desktops not Available’, ‘Broken Connection Broker’ and ‘Desktop Performance’.

Failure to Communicate

In this topic the author review some of the common issues like, can’t connect, black screens and poor quality. For troubleshooting the best places to start is the View Admin Dashboard and the Event Database and the Connection Broker Logs. There was some excellent detail on where to look and what is the cause.

Desktops Not Available

For this type of issue common issues could be desktops are not available, provisioning problems or agent/broker communication issues. It was stressed here to make sure you understand what a successful connection looks like in order to troubleshoot properly. Some of the best places to look are again the Connection Broker Logs and the Event Database.

Broken Connection Broker

For Connection Broker issues some of the common issues are, unable to connect to vCenter, composer issues and Java Messaging Service (JMS) connectivity issues. In addition to the connection broker logs you can also start looking on the Windows side in the Windows Event Logs. The speaker also went into a lot of detail discussing another possible issue with the ADAM ( Active Directory Application Mode ) database replication as well as JMS connectivity issues.

Desktop Performance

For Desktop performance the area of troubleshooting shifts from the View components to most likely the vSphere environment. Areas to look at include Storage Performance, vSphere CPU and Memory Utilization. The speaker discusses various recommendations and best practices for performance tuning and configuration.

Note – I would like to thank the speaker for mentioning Liquidware Lab’s Stratusphere product as a third-party tool for Performance Monitoring and Analysis.


The other big takeaway from this presentation is the overall key steps and approach for troubleshooting a VMware View issues. Those include:

  • Understand where issue may lie
  • Know the problem domain
  • Check view dashboard and event database –
  • Identify the issues
  • Know what a good connection looks like –
  • Check logs
  • Get help if needed

Check out the full video, its highly recommended.

VMware View Bootcamp Series – Troubleshooting VMware View


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