VMware New Service Request Page

VMware today announced on their Support Insider Blog page a new Web Page for filing Service Requests.

According to the blog here is they learned and put into the development of the new web site.

• Most of you spent a lot of time searching for answers online before requesting help – upwards of an hour on Google, kb.vmware.com and the Communities
• About half of you called in rather than use our web-based self-service portal
• ~85% of you did not use the embedded Search bar on the old page, but…
• Of the ~15% of you who did, most of you did find an answer
• Most of the cases you reported we have solved before and captured the fix in a KB

I haven’t filed a Service Request yet but looks good so far.

VMWare Support Insider Blog  – New Service Request Page

Pete